FAQ

Welcome to the Solurin FAQ Page
Find answers to frequently asked questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us!

1. What payment methods do you accept?

We accept payments exclusively through PayPal, ensuring a secure and convenient checkout experience.

2. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number on our Track Order page to monitor your shipment’s progress.

3. What is your shipping policy?

We offer free shipping for all orders within the UK only.

  • Processing Time: 1–3 business days
  • Shipping Time: 3–7 business days

Occasional delays may occur due to unforeseen factors beyond our control.

4. What is your return policy?

We have a 30-day return policy. You can return items if:

  • The product was incorrect or damaged
  • It didn’t work as described
  • You were unsatisfied or changed your mind (items must be in their original, unused condition)

For more details, refer to our Return Policy page.

5. Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it. Contact us promptly for assistance.

6. Do you ship internationally?

No, we currently only ship within the United Kingdom.

7. How can I contact customer support?

You can reach us via:

Our support hours are Monday to Friday, 9:00 AM–5:00 PM GMT.

8. What should I do if my order shows as delivered, but I haven’t received it?

If your tracking indicates the order was delivered but you haven’t received it:

  1. Check with neighbors or household members.
  2. Verify the shipping address on your order confirmation.
  3. Contact the carrier for delivery details or proof of delivery.
  4. Contact Us: Send us proof of non-delivery, and we’ll assist you further.

If you have additional questions or need further assistance, please don’t hesitate to contact us.
Thank you for choosing Solurin!